Support For ViewONE

The support pages within this web site should contain the answers to most questions you might have about ViewONE, ViewONE Pro, or their modules.

Daeja also operates a support service via telephone and email during UK business hours.

For more information, please click on the relevant links to the left.

To search for a particular problem, follow this link to our Knowledge Base.

If you cannot find what you are looking for, please contact us.

IMPORTANT: Issue with JRE 1.5.x Series

There is a problem with all JREs in the 1.5.x series under Windows which can cause applets to crash intermittently when they are closing down. The symptoms are that the browser vanishes and an "hs_err_pid000.log" file is left on the desktop. Looking in this file reveals a stack trace which begins:

C [ntdll.dll+0x10e6]
J sun.awt.windows.WComponentPeer._dispose()V

Upgrading to a JRE in the 1.6 series appears to resolve the issue.